SHOPPING INFORMATION

Delivery charges for orders from Bigbigmart.com?

When purchasing multiple products in one order, shipping costs are worked out on a scaled basis.

  • Total orders  over $25.00 free shipping
  • Total orders $1.00 – $25.00 $5.00 per order
Can I change or cancel my order?

      Once you place your order, you will be given a period of 30 minutes during which you can modify or cancel it. However, once this time has passed, we will not accept any requests for cancelling the order, regardless of the reason.

May my order be refused?

Yes, if the items are not available or we cannot obtain authorization for your payment, pricing or product description error and even if you do not meet any eligibility criteria set out in our terms and conditions.

Is shopping online at Bigbigmart.com safe?

We do not sell or rent your personal information, except in the event all or a part of our business is merged, sold or reorganized. You can visit our Privacy Policy page for more clarification.

 

How long will delivery take?

Please allow between  7-15 days for your order to arrive *( not including 1 – 3 day processing time). If more than 15 days have passed please email us at [email protected] to review the status of your order. Refunds will be handled through email if necessary.

What are cookies, and how does Bigbigmart.com use cookies on its websites?

Cookies are small pieces of text sent as files to your computer by the website you are visiting. We use cookies to improve your shopping and browsing experience, and to allow the site to recognize you as you move from one page to another. Without cookies enabled, you will still be able to browse the site, but will not be able to take advantage of certain website features.

PAYMENT INFORMATION

Which payment methods are accepted?

All payments and transactions are handled by payment gateway: Stripe

 

How long do refunds take?

When you return an item or order cancel request is accepted, we will issue a refund 1 – 3 business days. 

Once we issue your refund, it may take additional time for Payment gateway to make funds available in your account.