FAQs

When purchasing multiple products in one order, shipping costs are worked out on a scaled basis.

Shipping method: UPS – 3 $ / 0.5 Lbs

Where items are not available.
Where we cannot obtain authorization for your payment.
If there has been a pricing or product description error.
Or you do not meet any eligibility criteria set out in our terms and conditions.

Yes, but please remember our goal is to process and ship your order as quickly as possible.

You will have 30 minutes to change or cancel your order after you have placed it. If you wish to modify or cancel an order, please contact our customer service center at +1 (409) 241 6979 or email: cs@bigbigmart.com quickly as possible.

Please note: At this time, we are not able to cancel or make changes to orders once they have been shipped.

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

Please allow between 10-21 days for your order to arrive. If more than 21 days have passed please email us at cs@bigbigmart.com to review the status of your order. Refunds will be handled through email if necessary.

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account.  Please allow 5-10 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase

We use and comply with the privacy policies of Paypal, 2checkout, Stripe.

You can see more at:

https://www.paypal.com/us/webapps/mpp/ua/privacy-full
https://www.2checkout.com/legal/terms/
https://stripe.com/us/privacy

All payments and transactions are handled by payment gateway. We do not store your credit card information.
You can see more Terms & Conditions and Return Policies for clarification

Any of these:

• till/kiosk receipt
• confirmation email
• e-receipt
• your order number

If you can’t find one of the above, don’t worry. We should be able to sort everything out if you have:

• your card/bank statement
• the email address used to buy your item

If there are other issues you can email us at Contact Us or hotline: +1(409) 241 6979.
US: 11923 NE Sumner St Ste 845192, Portland, Oregon, 97220,USA. Phone: +1(409) 241 6979

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.